MHC Automation — Engagement Process Overview

June 2026 Summary Process Intelligence

Campaign at a glance

Contact segments
1,493 contacts
Live campaigns963
NorthStar (LI-only)293
Rodney stand-by183
Other54
Data coverage
Email sequences written1,492 / 1,493
LinkedIn actionable1,256 / 1,493
Account intelligence96 / 96
Vendor identified (HG)28 / 96
CCM people profiled656 contacts
Web research finding130 / 96 accts
Channel status
Email — SmartLead
Live · 3-touch sequence
963
in
LinkedIn — Unipile
In generation · 3-message sequence
1,256
Rodney — Stand-by
Awaiting LinkedIn connection
183
1

Data Research & Consolidation

Raw data from 6 independent sources was collected, cross-referenced, and enriched through a 7-stage AI pipeline — converging into a single per-contact intelligence record covering each person's company, role, tech context, and personalised sales angle.

Data Sources
HG Insights
Confirmed technology installs — strongest external signal for live CCM vendors
28 / 96 accounts
CCM Experience Database
LinkedIn profiles of CCM practitioners — vendor fingerprinting from job history
656 contacts
LinkedIn Company Scrape
Company descriptions, headcount, and positioning per account
767 / 96 accounts
Email Enrichment + Verification
Work email discovery via IcyPeas, LeadMagic & Enrichley — verified valid / risky / catch-all
All contacts
Web Research
Curated per-account findings — M&A, RFPs, press releases, leadership changes
130 / 96 accounts
Client CRM Export
Base contact list — name, title, company, LinkedIn URL
1,493 contacts
Core entities
96
Accounts
↕ linked by domain
1,493
Contacts
AI enrichment pipeline
Account Research Sales Angles Contact Classification Data Enrichment Personalisation Email Copy
Per-contact record contains
Company Intelligence
Confirmed vendor Confidence level Tech stack Competitor case study
Sales Angles
Primary angle Secondary angle Best proof point Doc types Volume estimate Awareness stage
Live Signals
Leadership changes M&A events Strategic initiatives Web finding + URL
Contact Profile
Verified email LinkedIn URL Buying role Seniority CCM history
Personalised Sequence
Personalisation angle Hooks E1 / E2 / E3 copy LI invitation LI DM + follow-up
Source confidence:
HIGH3+ independent sources confirm the vendor — 5 accounts
MEDIUM2 sources confirm — 31 accounts
LOWSingle source — angle built around the problem, not the vendor name

2

Tech Stack Preparation

Infrastructure wired for email and LinkedIn outreach — sending accounts, domain warmup, campaign tooling, and CRM sync.

Email — SmartLead

Multi-sender campaign management. Contacts enrolled across sequences segmented by buying role, tier, and persona. All sequences are live.

963 live contacts E1 / E2 / E3

LinkedIn — Unipile

4 LinkedIn accounts connected. Each persona covers a specific vertical. Invitation note + post-connect DM + follow-up relance. Pacing: 16 invites/day/account.

Chris — Insurance / FinServ
Jamie — Healthcare
Rodney — pending connection

Domain & Email Warmup

Sending domains warmed prior to campaign launch. Deliverability monitored throughout to maintain inbox placement for cold outreach at scale.

Warmup complete

HubSpot — CRM Sync

Campaign activity, replies, and outcomes synced back to HubSpot for account-level tracking and handoff to the sales team when a contact responds.

Connected

Automation Workflows

LinkedIn invitation trigger fires automatically when a contact enters the sequence. Post-connect DM fires on connection acceptance — decoupled from email so connected contacts receive a message immediately.

Invitations live Post-connect DM in progress


3

Multi-Sender Rules & Governance

Outreach across 4 LinkedIn accounts and multiple email senders requires strict rules to avoid over-touching the same company, burning deliverability, or sending conflicting messages.

Company weekly cap

No more than 5 contacts from the same company touched per week across all channels. For large accounts with 10+ enrolled contacts, the sequence is staggered by tier and buying role priority.

Same-domain email separation

Contacts at the same company receive email from the same sending domain throughout the campaign — avoiding the appearance of a coordinated blast from different senders.

LinkedIn persona assignment

Each contact is assigned to exactly one LinkedIn persona — Insurance/FinServ → Chris, Healthcare → Jamie. The two accounts never contact the same company simultaneously. Assignments are fixed for the campaign lifetime.

LinkedIn daily pacing

16 invitations/day/account maximum. Batch 1 (145 already-connected + pending invites) goes first. Then Tier 1 (763 contacts by score). NorthStar (293) follows after Batch 1 is processed.

Rodney stand-by protocol

183 contacts assigned to Rodney remain assigned — not redistributed. Excluded from all current sends, held until a LinkedIn account is connected. Email fallback considered separately.

W3 channel decoupling

LinkedIn DMs trigger on connection acceptance — not tied to email sequence completion. Unblocks ~14 already-connected contacts and ~130 pending invites who were waiting for a message.

LinkedIn personas

Chris Raffield
Insurance · Financial Services
Active ~630 contacts
Jamie Harris
Healthcare · Health Plans
Active ~330 contacts
Rodney Frye
FinServ · Insurance
Stand-by — 183 leads

4

Content Creation — Email & LinkedIn

Every contact has a fully personalised, AI-written outreach sequence. No shared templates — each sequence is built from the contact's role, their company's confirmed technology landscape, and the most relevant proof point for their vertical.

What goes into every sequence

Built from: the contact's buying role (economic buyer / technical evaluator / champion), the account's confirmed or suspected CCM vendor, the strongest proof point for their vertical, and 2–3 personalisation hooks tied to their title and live signals.

Email — 3-touch structure

E1 — Problem-first. Pain angle for their specific role, no ask.
E2 — Reframe. A different angle on the same problem, one proof point.
E3 — Proof + soft CTA. Named case study, asset, low-friction ask.

1,492 / 1,493 written

LinkedIn — 3-message structure

Invitation — ≤250 chars. Relevance-led, zero pitch.
Post-connect — ≤500 chars. Light problem question, signed by persona.
Follow-up — ≤500 chars. One concrete proof point, soft CTA.

In generation — 1,256 contacts

Sample — Devoted Health · Healthcare · Jamie

Invitation note
Matthew, your engineering team's work scaling Devoted Health is impressive. I cover document infrastructure for health plans and had a thought on something that often creates quiet drag at this stage of growth. Worth connecting.
228 chars · sender: Jamie
Post-connect message
Thanks for connecting, Matthew. Quick question given where Devoted Health is right now: as you scale into new markets, are CMS disclosure updates or changes to EOBs and denial letters still landing on engineering to execute? Curious whether that's a real friction point for your team or well handled.

Jamie
307 chars
Follow-up relance
One data point that might be relevant: Allied Benefits runs 1M+ annual communications across 250+ templates and eliminated $4 per document in vendor fees by moving template ownership directly to compliance and ops, no developer in the loop, controls kept. Given Devoted Health's growth trajectory, happy to share how that translated in practice if useful.

Jamie
362 chars